GEMS (short for Go The Extra Mile For Service) is a nationwide movement to improve service levels in Singapore, particularly in the tourism, hospitality, food & beverage, retail and transport industries.
Verz Consulting is an advocator for GEMS, and a Customer Centric Initiative (CCI) Consultant. CCI is a SPRING endorsed consulting grant to raise the service levels of organizations in the retail sector in Singapore.
Our program covers the following segments: mystery diners audit, identification of Service Quotient and benchmarking to industry, Service Action Plan to close any service gaps identified, development of Customer Service Training Materials (including Train The Trainers), Service Failure & Recovery, etc
